At Globus Medical, we move with a sense of urgency to deliver innovations that improve the quality of life of patients with musculoskeletal disorders. Our team is inspired by the needs of these patients, and the surgeons and healthcare providers who treat them. We embrace a culture of exceptional response by partnering with researchers and educators to transform clinical insights into tangible solutions. Our solutions improve the techniques and outcomes of surgery so patients can resume their lives as quickly as possible.

Position Summary:

Responsible for ensuring seamless order processing, inventory management, and distribution operations while fostering a culture of teamwork and continuous improvement. Associate Manager, Operations will drive operational efficiency in safety, service, quality, and cost while leading and developing a high-performing team.

Essential Functions:

Customer Service & Order Management

• Ensure the Customer Service team processes orders efficiently, coordinating with customers, hospitals, and sales representatives to ensure timely deliveries.

• Support the sales team in obtaining purchase orders from hospitals and collaborate with Finance to track outstanding sales and revenue.

• Ensure accurate invoicing and manage inventory receipts, sales calendars, and invoicing workflows.

Logistics & Distribution Operations

• Supervise daily distribution operations, including receiving, inventory re-stocking, packing, and shipping.

• Plan and schedule loan set movements, consignments, and stock orders in line with procedures and customer needs.

• Ensure set audits, quality checks, and cleaning of loan sets as per established processes.

• Monitor and maintain the accuracy of inventory levels, ensuring SAP and other systems accurately reflect real-time stock status.

• Proactively interfaces Supply Chain to facilitate efficient inventory management.

• Implement and refine standard operating procedures (SOPs) to improve efficiency and ensure consistent results.

Leadership & Performance Management

• Lead and coach the Customer Service and Distribution teams to achieve operational excellence.

• Develop and implement KPIs to measure and enhance team performance.

• Identify opportunities for process improvement, determine root causes, and implement solutions.

• Provide regular feedback, performance evaluations, and career development opportunities for team members.

• Act as the primary communication link between the team and upper management.

• Ensure compliance with safety regulations, company policies, and legal provisions related to work conditions and time management.

• Participate in hiring decisions, salary reviews, career planning, and resource management.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Qualifications:

• Proven leadership experience with the ability to drive change and build high-performing teams.

• Strong customer service and logistics expertise, with a focus on process optimization.

• Ability to effectively communicate and collaborate across multiple teams and levels.

• Experience with Lean Principles, Six Sigma, or 5S methodologies is a plus.

• Strong problem-solving and organizational skills with a detail-oriented mindset.

• Hands-on mentality with the ability to work in a fast-paced environment.

• Bachelor’s degree in Logistics, Business Administration, or equivalent experience.

• 5+ years of experience in Logistics, Distribution, or Operations leadership.

• Fluent in Spanish and English (written and spoken). Additional languages are a plus.

• Experience in medical device manufacturing/warehouse operations is highly preferred.

• Familiarity with SAP or similar ERP systems.

Our Values:

Our Life Moves Us philosophy is built on four values: Passionate About Innovation, Customer Focused, Teamwork, and Driven.

• Passionate about Innovation: Improving patient care by delivering advanced technology to our customers is at the core of what we do. We are passionate in our role in improving the lives of patients by continuously developing better solutions.

• Customer Focused: We listen to our customers’ needs and respond with a sense of urgency.

• Teamwork: Working together, anything is possible. We value every person on our team and treat each other with respect. We are accountable to one another and support each other. Together, we make each other stronger.

• Driven: We pursue our mission with energy and passion. We are nimble, results-oriented and decisive. We overcome obstacles that arise in our quest to deliver solutions that will improve the lives of our customers and patients.

Equal Employment Opportunity:

Globus Medical is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, disability, marital status, pregnancy, national origin or citizenship. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.