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Customer Service Representative, Tokyo

NuVasive

NuVasive

Customer Service
Japan
Posted on Monday, January 29, 2024
Job Summary And Primary Responsibilities

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https://nuvasive.jp/careers-form/

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カスタマー・サービス・スペシャリスト (東京)

職務概要:

・営業担当と連 携したお客様(病院、医療機器代理店)への対応(電話やメールで受注内容の確認)

・手順に沿った製品の出荷・配送手配、返却業務

・在庫管理、調整(欠品時などの調整業務含む)

・手術・手技の内容に関する確認

・各種、業務プロセス改善などのプロジェクトへの参加

・製品の品質管理などを目的とした他部署との情報共有などの連携業務

給与:

年俸制、年俸400 ~ 550 万円

(ひと月の給与:年俸を 12 分割して支給、4 0 時間分のみなし残業時間分を含む)

*前職のご経験等を考慮の上、決定いたします

時間・雇用形態:

9:00 ~ 18 : 00

正社員

勤務地:

品川区勝島

休日・休暇:

完全週休 2 日制(土・日)、祝日、年次有給休暇、慶弔休暇

Responsible for arranging schedules, meetings, travel and distributing information, preparing reports and presentations, and performing other administrative tasks to ensure an efficient working environment as well as carrying out special projects.

Contact for customers, field sales and distributor reps through order entry and telephone support.

Essential Responsibilities

  • Receive orders by phone, fax, or e-mail. Process incoming orders for products within 24 hours.
  • Schedule loaners and coordinate surgery coverage.
  • Ensure loaners are returned promptly after surgery.
  • Assist sales group with obtaining purchase orders from hospitals.
  • Process proposals/quote requests from field sales.
  • Track shipped orders and resolve late shipments.
  • Notify accounting to bill for lost/damaged equipment.
  • Determine appropriate pricing, terms and shipping method for products by following Company guidelines. Enter and/or update all pertinent data regarding complaints, customer information or change orders.
  • Resolve routine customer complaints with product upgrades or price adjustments as required.
  • Resolve issues with customers concerning order status, credit and shipping problems.
  • Fulfill literature and other requests for information.
  • Advise Regulatory Affairs of priority complaints or those that involve regulatory agencies such as the FDA.
  • Perform duties in compliance with applicable FDA and state regulations as well as standards including, but not limited to, ISO 13485.

Required Skills / Capabilities

・事務職経験2年以上

・PCスキル(Excel、Word)初級以上

  • Associate’s Degree (A.A) or equivalent from two-year college or technical school; plus one to three years related experience and/or training; or equivalent combination of education and experience.
  • Proficient and accurate with word processing (Word), spreadsheets (Excel), presentation programs (Power Point), charting, flow charting, and graphs. Competency in navigating the Internet.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to speak effectively before groups of customers or employees of the organization.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
  • Ability to define problems collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstracts and/or concrete variables.
  • The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • While performing the duties of this job, employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, risk of electrical shocks, explosives, risk of radiation, and vibration.

Education And Experience

・短大卒、専門学校卒、高専卒以上



歓迎する経験・知識>

・医療機器、医薬品関連会社、精密機器会社での勤務経験

・今後のキャリアアップを目指している方



求める人柄>

・顧客志向で物事を考えることができる方

・柔軟性がある

・コミュニケーションスキルがある方

・チームワークを尊重して行動し、責任を持って対応できる

・誠実に手順に沿って対応できる

For roles that require access to hospital facilities, must be eligible for and maintain credentials at all required hospitals, including meeting any applicable physical requirements or vaccination requirements (including the COVID-19 vaccine, as applicable).

NuVasive is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran status and will not be discriminated against on the basis of disability. The “EEO is the Law” poster options are available here . NuVasive's EEO policy is available here .

About NuVasive

NuVasive, Inc. (NASDAQ: NUVA) is the leader in spine technology innovation, with a mission to transform surgery, advance care, and change lives. The Company's less-invasive, procedurally integrated surgical solutions are designed to deliver reproducible and clinically proven outcomes. The Company's comprehensive procedural portfolio includes surgical access instruments, spinal implants, fixation systems, biologics, software for surgical planning, navigation and imaging solutions, magnetically adjustable implant systems for spine and orthopedics, and intraoperative neuromonitoring technology and service offerings. With more than $1 billion in net sales, NuVasive has approximately 2,700 employees and operates in more than 50 countries serving surgeons, hospitals, and patients. For more information, please visit www.nuvasive.com .