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Senior Health Coach Manager

Hinge Health

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United States

Posted 6+ months ago

Hinge Health is creating a new health care system, built around you. Accessible to 26 million members across 1,500 customers, Hinge Health is the #1 digital clinic for joint and muscle pain, delivering superior member outcomes and proven claims reductions. We pair the industry’s most advanced motion technology and wearable pain relief with a complete clinical care team of physical therapists, physicians, and board-certified health coaches to help people move beyond pain and reduce surgeries and opioid use. Hinge Health’s HingeConnect integrates with 1 million+ in-person providers to enable earlier interventions for avoidable MSK surgeries. Four in five health plans and employers with a digital MSK solution trust Hinge Health, including Land O’Lakes, L.L. Bean, Salesforce, Self-Insured Schools of California, Southern Company, State of New Jersey, US Foods, and Verizon. Learn more at http://www.hingehealth.com.

Work From Anywhere

For this position the individual has the flexibility to work anywhere, within the US.

About the Role

We’re looking for a dynamic operations leader to join our Health Coach (HC) leadership team. This role will be a key leader in building our rapidly expanding HC organization as our health coaches continue innovating on the delivery of musculoskeletal care enabled by advanced technology.

The Health Coach Management leadership team is responsible for motivating and enabling coaches and health coach managers to perform the best work of their careers. The Senior Health Coach Manager oversees the development and performance for a team of Health Coach Managers and their direct reports, as well as takes a lead role in projects related to the success of the Health Coach Organization. You have a track record of operational excellence and will drive the team towards consistently meeting or exceeding service level agreements and delivering Best in Class services through demonstrated quality, customer service, and financial metrics. This role partners closely with Quality Management, Learning & Development, Product, and other cross-functional teams to achieve key results for the HC organization.

Description of an ideal candidate

A candidate who has been part of building and leading large operations teams.

Strong track record demonstrating high employee engagement and ability to develop, coach and mentor front line managers.

Leads comfortably through ambiguous environment and drives change throughout an organization.

Strong written and verbal communication skills.

Highly collaborative with cross-functional partners and acts with a bias for decisions and results.

WHAT YOU’LL ACCOMPLISH

Lead a team of HC Managers who collectively oversee 70-100+ Health Coaches to deliver the Hinge Health program and achieve long term engagement with their member population. You will drive high employee engagement and a positive work culture.
Help good employees become great. Strengthens the HC Managers’ operational management and leadership skills and supports ongoing growth and professional development. Through coaching reviews and one on one sessions, provide warm, continuous feedback, celebrate wins and don’t shy away from discussing challenges.
Facilitate continual process improvement of our Health Coach operations, including the member and employee experience, to enhance performance of key business and operational metrics, member engagement and satisfaction.
Lead program and service delivery changes across the Health Coach organization, bridging the gap between leadership and project teams as the subject matter expert in Health Coach operations, ensuring that your team is up to date with relevant information and context.
Participate on Health Coach and Health Coach Manager interview panels.

WHAT WE'RE LOOKING FOR

Operations and management experience: We are looking for proven leaders with 3-5 years of management experience, preferably having managed other leaders. You have led fast-moving operations while balancing business metrics, outcomes, fiscal responsibility, and employee experience.
Operational Improvement: Takes initiative using data and qualitative feedback to identify operational improvements that will help drive key business outcomes. Leads team in the design and execution of experiments to drive continual operational improvements at scale.
Best place to work culture: You successfully maintain a high level of motivation, positive can-do attitude, and positive culture in your teams demonstrated by a history of high employee engagement.
Results-oriented leadership: You have a track record of leading large teams and leaders to consistently achieve or surpass Key Performance Indicators. Goal oriented, comfortable driving a team to meet targets. Is metrics-driven and uses data to understand the impact their team’s efforts are having.
Change agile: Aptitude for technology and troubleshooting, quick learner, highly adaptable. Handles ambiguity well, embraces the opportunity to ask questions, get clarity and thrives in a fast paced, continually changing environment. Mentors team in change management at the individual and organizational level.
Passion for our mission: Personal connection and/or track-record of mission-driven work.
Experience in customer centric roles is required. Healthcare or coaching experience is beneficial.

WHAT YOU'LL LOVE ABOUT US

Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.
Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.
Modern life stipends: Manage your own learning and development budget, use the mental health to support therapy costs, and lifestyle stipends to cover your favorite wellness services, and work-from-home equipment.
Flexible vacation and paid time off: Employees have flexibility to choose when, how, and why they take time off to rest and recharge. Exempt employees can take advantage of our flexible pto program. Nonexempt employees can utilize up to two weeks of sick time and up to 17 days of vacation per year, including mental health days.
Other compensation: At Hinge Health, we want every employee to be invested and rewarded in the future success of the company. All full-time positions are eligible for equity.

About Hinge Health:

LinkedIn recently named Hinge Health one of the Top 50 Startups. Forbes, Fast Company, and Inc. have also recognized our technology, innovation, and culture.

Since our founding in 2014, we've raised more than $800 million from leading investors, including Coatue and Tiger Global. We work with 1000 customers across every industry and the public sector — including Salesforce, Verizon, and the State of New Jersey — to give more than 23 million people access to the care they need. We’re positioned to continue leading the market with unmatched investments in clinical research, care innovation, machine learning, AI, and computer vision.

Diversity and Inclusion:

We’re committed to building diverse teams that reflect the communities we serve. Visit hingehealth.com/diversity-equity-and-inclusion to learn more about what moves us.

Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter.

By providing your information through this page or applying for a job at Hinge Health, you acknowledge that Hinge Health will collect, use, and process your information as part of our job application process. For more information on how Hinge Health processes your personal information, click here to view our Applicant and Personnel Privacy Notice.

Disclaimer:

There continues to be a significant increase in phishing attempts across all industries where fraudsters are impersonating real employees and sending fictitious job offers to applicants in a scheme to obtain sensitive information. Please note that we will never ask for your financial information at any part of the interview process including the post-offer stage, and will only correspond through @hingehealth.com domain email addresses.

If you encounter any suspicious activity, we recommend you cease all communication with the individual and consider reporting them to the U.S. FBI Internet Crime Complaint Center. If you would like to verify the legitimacy of an email you received from our recruiting team, please forward it to security@hingehealth.com

*Please do not send resumes via email*