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Sr. Quality Assurance Associate (Remote)

Hinge Health

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Quality Assurance

United States

Posted 6+ months ago

Hinge Health is creating a new health care system, built around you. Accessible to 25 million members across 1,250 customers, Hinge Health is the #1 digital clinic for joint and muscle pain, delivering superior member outcomes and proven claims reductions. We pair the industry’s most advanced motion technology and wearable pain relief with a complete clinical care team of physical therapists, physicians, and board-certified health coaches to help people move beyond pain and reduce surgeries and opioid use. Hinge Health’s HingeConnect integrates with 1 million+ in-person providers to enable earlier interventions for avoidable MSK surgeries. Four in five health plans and employers with a digital MSK solution trust Hinge Health, including Land O’Lakes, L.L. Bean, Salesforce, Self-Insured Schools of California, Southern Company, State of New Jersey, US Foods, and Verizon. Learn more at http://www.hingehealth.com

Here at Hinge Health, we welcome all applicants and know a diverse team makes us better and stronger. We look for individuals who embody our leadership principles and we value varied experiences and skill sets. Beyond specific work experience, we also look for unique capabilities and skill sets that are key indicators an applicant will thrive in our fast-paced, frequently evolving environment. If this sounds like the kind of place you’d like to be part of, please apply - we would love to hear from you!

Work From Anywhere

For this position the individual has the flexibility to work anywhere, within the US.

About the Role

As a member of our expanding Growth team, you’ll play a central role in making sure that every eligible individual within our client base receives the hyper-customized experience they need to sign up for Hinge Health. You’ll help us scale our B2C growth channels - including email, direct mail, and SMS - through automation, working as the go-to production expert in platforms such as Iterable. You’ll also act as a key strategist in building end-to-end user-focused journeys that allow us to add to the truly moving testimonials pouring in by the day.

#LI-DK1

WHAT YOU’LL ACCOMPLISH

Lead the development and execution of all Quality Assurance processes to ensure error-free deliverables across all GROMO work products.
Work collaboratively across the GROMO team to ensure agreed upon standards are applied across all deployments.
Establish and maintain up-to-date documentation supporting all marketing governance and compliance, including internationalization requirements.
Work closely with MarTech to leverage capabilities of the tech stack in GROMO processes and to create new QA automation.
Grow and cement a culture of error-free execution across all GROMO deliverables.

WHAT WE'RE LOOKING FOR

Bachelor’s degree and 4+ years of experience on a marketing operations team that works cross-functionally with teams like Engineering, Data, and Design
2+ years of experience in marketing automation
Hands-on experience building multi-channel user journeys in automation platforms like Iterable or Braze
Technical expertise; you use data to build complex segments and dig below surface-level insights
Passion for accuracy; you are emphatic that things must be right!
Above average project management experience and ability to handle multiple priorities in a fast-paced environment
Requires meticulous attention to detail and independent judgment
Strong organizational, time management and problem-solving skills
Effective communication and collaboration; you communicate concisely with clarity of thought and operate cross-functionally in ways that elevate the work
Passion for our mission, with a personal connection to MSK issues or a track-record of mission-driven work

WHAT YOU'LL LOVE ABOUT US

Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.
Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.
Modern life stipends: Manage your own learning and development budget, use the mental health to support therapy costs, and lifestyle stipends to cover your favorite wellness services, and work-from-home equipment.
Flexible vacation and paid time off: Employees have flexibility to choose when, how, and why they take time off to rest and recharge. Exempt employees can take advantage of our flexible pto program. Nonexempt employees can utilize up to two weeks of sick time and up to 17 days of vacation per year, including mental health days.
Other compensation: At Hinge Health, we want every employee to be invested and rewarded in the future success of the company. All full-time positions are eligible for equity.

About Hinge Health:

LinkedIn recently named Hinge Health one of the Top 50 Startups. Forbes, Fast Company, and Inc. have also recognized our technology, innovation, and culture.

Since our founding in 2014, we've raised more than $800 million from leading investors, including Coatue and Tiger Global. We work with 1000 customers across every industry and the public sector — including Salesforce, Verizon, and the State of New Jersey — to give more than 23 million people access to the care they need. We’re positioned to continue leading the market with unmatched investments in clinical research, care innovation, machine learning, AI, and computer vision.

Diversity and inclusion:

We’re committed to building diverse teams that reflect the communities we serve. Visit hingehealth.com/diversity-equity-and-inclusion to learn more about what moves us.

Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter.

Disclaimer:

There continues to be a significant increase in phishing attempts across all industries where fraudsters are impersonating real employees and sending fictitious job offers to applicants in a scheme to obtain sensitive information. Please note that we will never ask for your financial information at any part of the interview process including the post-offer stage, and will only correspond through @hingehealth.com domain email addresses.

If you encounter any suspicious activity, we recommend you cease all communication with the individual and consider reporting them to the US FBI Internet Crime Complaint Center. If you would like to verify the legitimacy of an email you received from our recruiting team, please forward it to security@hingehealth.com.

*Please do not send resumes via email*

If you're interested - we'd love to hear from you.