Jobs at Portfolio Companies

Companies in the Duke Capital Partners portfolio are looking for talented, ambitious people to join their teams.
Duke Capital Partners
Duke Capital Partners

Technical Operations Engineer



IT, Operations, Education
Lisbon, Portugal
Posted on Wednesday, April 17, 2024
About AiFI
AiFi, a globally leading AI provider, empowers retailers worldwide to scale autonomous shopping solutions with 100% computer vision. Powered by the most cost-effective and flexible method of deploying cashier-less technology solutions, AiFi’s camera-only platform enables businesses to provide a frictionless checkout experience to their customers. AiFi’s technology works through cameras and computer vision to allow quick and efficient shopping for various store formats across multiple global retail segments.
AiFi’s solutions adapt to numerous verticals, including convenience stores, sports and entertainment venues, universities, workplaces, and travel retail. AiFi customers include: LA Clippers, Golden State Warriors, NASCAR, Florida Panthers, Aldi, Compass Group, Zabka, and many more. AiFi now has the highest number of store deployments globally with over 100 active stores. The company has raised a total of $80 million from investors including Qualcomm Ventures, Verizon, HP, Mithril, Duke Angel Network, Cervin Ventures, TransLink Capital, and Plum Alley.
About the role
AiFi is transforming the way Artificial Intelligence is used to solve the problems of today. Our Engineers are developing state-of-the-art technologies that change how machines perceive, communicate and interact with the world. Our algorithms handle information at a huge scale, which extends beyond simple images or videos. We offer scalable distributed HW and SW solutions that address and grow with our customers needs.
At AiFi, we take operations to another level. TechOps is a group that combines the principles from Site Reliability Engineering and troubleshooting skillset to contribute to the reliability and scalability of our systems.
As a TechOps engineer, you will be the problem solver for AiFi's OASIS platform by owning the incident investigation process until a resolution is in place. You will have the opportunity to work closely with our development teams to support architectural decisions and improvements. You will use your technical skillset to troubleshoot and analyze complex incidents in our systems. We promote the usage of engineering-based decisions to solve technical problems; we love troubleshooting, taking risks, finding root causes, and the satisfaction of contributing to the improvement of our systems. Your role is a crucial position for AiFi's operations excellence.
The ideal candidate will be comfortable working in a fast-paced startup environment and not only drive their creative solutions to our problems from idea to production but also thrive on playing a significant role in enhancing teamwork and multidisciplinary collaboration.
If you love:
-Applying your software, systems, and algorithms knowledge to leading the next technological revolution
-Automating workflows so that things are never done manually twice
-Troubleshooting complex software errors
-Optimize and scale software to improve service visibility and reliability
And you want to:
-Work in a team of extremely talented, passionate innovators
-Bring to life new prototypes and internal tools to drive the company’s success forward and amplify our technological advantage
-Apply your technical knowledge in the challenging real-world store environment
We are seeking a TechOps Engineer!


  • MS/BS in Computer Science or related field
  • 2+ years of experience as a Software Engineer/SRE/DevOps
  • Proficient in at least one and familiar with at least another one of the following: Python, C++, Go, Node.js
  • Expertise in microservice architecture and tech: Kubernetes, Docker
  • Familiarity with monitoring and observability practices and tech: Prometheus, Grafana, Mimir
  • High adaptability and ease of learning new concepts, frameworks, and technologies
  • High degree of problem ownership
  • This role requires a daily on-call rotation of 10 – 19, one to two weeks per month

Preferred qualifications

  • Excellent troubleshooting skillset
  • Experience analyzing complex distributed systems across network, hardware, and software
  • Experience with disaster recovery and capacity planning
  • Experience debugging and improving DB setups: PostgreSQL, MongoDB
  • Ability to make data-driven decisions
  • Proactive and team-first mentality


  • Contribute to the lifecycle of services: development, deployment, operation, and continuous upgrades
  • Owning incidents and coordinating with different teams to solve them
  • Troubleshoot and improve our software to increase the reliability and scalability of OASIS
  • Maintain the operations of our systems by handling incident response (triage, investigation, and resolution) and post-mortems
  • Support and contribute to our monitoring and alerting stack
  • Provide continuous technical communication to our product and engineering teams to improve our systems
  • Contribute technical documentation
  • Integrate automation into the operations stack to reduce repetitive work (such as self-healing mechanisms and diagnostic reports)
AiFi enables reliable, cost-effective, and entirely frictionless shopping with AI-powered computer vision technology to provide an unrivaled experience for retailers and customers around the globe. AiFi has partnerships with leading retailers worldwide such as Aldi, Sodexo, Carrefour, Zabka, Morrisons, and Compass Group to create customized autonomous shopping experiences with flexible integration and entry options.